FAQ
Delivery
The current status of your order can be viewed via the Jouw PostNL platform using your track & trace code.
We aim to dispatch all orders within 24. We operate on a first come, first serve service. Orders are shipped in order of receipt.
PostNL delivers your letters, cards and letterbox packages within the Netherlands from Tuesday to Saturday, usually within 24 hours. Do you use special shipping options? Then the delivery time may vary.
It will be sent via e-mail, and can be found in the dealer portal under the heading my orders.
Parcel within the Netherlands: PostNL
Parcel outside the Netherlands: PostNL
International wholesale transport: De Rooy Transport
Pallets within the Netherlands: Koomen Transport.
All shipments are sent from our warehouse in Heinenoord.
General
You can become a dealer at PePe Parts if you meet the following conditions:
We exclusively supply the two-wheeler trade.
By the two-wheeler trade, we mean:
Company number/chamber of commerce with the correct industry description.
Physical shop with fixed normal opening hours.
No home/fair and internet sales.
Upon acceptance, our representative will contact you to make an appointment.
To complete your registration with PePe Parts, please complete the registration form with care. [STILL ADDING LINK]
In the dealer portal, you will find information on stock and delivery times. This allows you to view current stock information:
If a product is not in stock, you can order it from us via a backorder/after delivery. As soon as the product is back in stock, it will be sent to you.
Via the search bar in our dealer portal, you can search in various ways: product name, brand, dimensions, category and article number. Are you looking for a product but can't find it? Send us a message via verkoop@pepeparts.nl.
Receiving the confirmation e-mail can sometimes take a while. If you still have not received anything after half an hour, please check your "spam" folder. Sometimes it can happen that email providers rate our mails as spam. How can you prevent mails from ending up in the spam box by default? Check the following solutions for this Gmail and Outlook.
Return
Via this link you can use the return form download, after filling in the form correctly, you can register the return via garantie@pepeparts.nl. Please send a copy of the form along with your return product.
You can find our return conditions in our terms and conditions and the return conditionsIn every situation, a unique dicision is made
Send us an e-mail via verkoop@pepeparts.nl with the order number, item number and photos of the damaged product.
Payment
At the top right, you will see the following button:
If you click on that, you will see the following menu:
There, click on the heading invoices to view, and download invoices.
We use 2 payment methods:
- Payment in advance, via iDeal/Mollie.
- Direct debit
NAME: Pe-Pe Parts B.V.
CHAMBER OF COMMERCE: 27239079
VAT: NL804282894B01
BANK: NL89RABO0343625997
BIC: RABONL2U
Contact
General questions:
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Questions about new or existing orders:
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Questions on returns
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Press/media enquiries
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0186 630560
Reedijk 7, Heinenoord. The Netherlands.
Information
Are you missing an item that was normally in our range? Please contact verkoop@pepeparts.nl
Sometimes it may take a bit longer for a product to come back in stock than you are used to from us. We are also dependent on delivery times from our suppliers. As soon as we receive the product again, we first fulfil the back orders and then the product is put back in stock on the website.
Are you a producer/manufacturer of a brand we do not yet have in our range? Mail: info@pepeparts.nl
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